CLIENT REDUCES COSTS & IMPROVES THE CUSTOMER EXPERIENCE WITH CEDAR
A leading homeowner's insurance company undergoing considerable growth.
After other insurers withdrew from the market following several seasons of devastating hurricanes, CEDAR's client faced many challenges when working with their agents:
CEDAR was brought in to implement components of their Communication Platform including electronic delivery capabilities, a delivery preference manager, and a self-service archive. Following the project:
These capabilities were deployed without requiring changes to their existing core systems, or internal IT or print vendors having to undergo a complex implementation project. CEDAR, as a service provider, handled the needed project management and IT work. CEDAR's electronic delivery and archive capabilities also are applicable and deployable to consumers.
CEDAR CX Technologies provides a Customer Experience (CX) Platform delivered as a hosted managed service. Our proprietary, configurable platform supports B2B and B2C omnichannel communications and replaces outdated and limited tools. www.cedarcx.com
Questions about how you can realize similar results with CEDAR? Give us a call at (770) 395-5060 or email us.