About this Perspective from Strategy Meets Action (SMA):
| Life and Annuity insurers know that improving their interactions during the customer acquisition process can increase the retention rate. This provides unique opportunities for insurers that employ a technology platform and tools to produce and deliver customized and personalized communications during the acquisition process. This report looks at the options and benefits of deploying a services-based model that can be implemented rapidly and gives insurers better management control of the transition from paper-based delivery to e-delivery. |
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Who Should Read This Paper? Insurance executives in:
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CEDAR CX Technologies provides a Customer Experience (CX) Platform delivered as a hosted managed service. Our proprietary, configurable platform supports B2B and B2C omnichannel communications and replaces outdated and limited tools. www.cedarcx.com
Exclusively servicing the insurance industry, SMA is a new breed of strategic advisory firm offering a unique blend of research, advisory and consulting services to insurance companies and to solution providers. By leveraging best practices from both management consulting and research advisory disciplines, SMA’s advisory service offerings are actionable, business driven and research based – where strategy meets action. To learn more about SMA, visit www.strategymeetsaction.com.